From the account login page, click on the link for "Forgot Password?" and complete the online form.

Choose the person icon located next to the cart at the top of the page. Click the link "Create Account" and complete the online form.

For your security, payment information is not stored on our site. We cannot access your payment information.

After you log into your account, your order history will be listed for you.

There is no way to sync these accounts as they are two separate accounts. You will need to make sure your billing, shipping, and payment information is the same on both accounts. If you're checking out with ShopPay, you must have a physical address as a shipping address, we cannot ship to a P.O. Box.

Yes, as your billing address but not as your shipping address. Because we ship perishable items, we cannot deliver to P.O. Boxes.

We offer three standard shipping methods to suit your needs:
• Standard $15.95
• Express $49.95
• Rush $69.95
• Orders over $200 ship free with standard shipping!

We ship to all 50 states in the United States.

Visa, Master Card, AMEX, Discover, JCB, Diners Club, ELO, ShopPay, Apple Pay, Google Pay.

If you sign up for your mailing list, we offer exclusive discounts and savings to our subscribers. You can sign up at the bottom of the website. Occasionally, we'll advertise limited time offers on social media too, so make sure to follow along!

• Standard orders ship via FedEx Monday and Tuesday.
• Express orders ship via FEdEx Monday through Wednesday.
• Rush orders ship via FedEx Monday through Thursday.

• Standard orders arrive via FedEx in 4-8 business days.
• Express orders arrive via FedEx in 3-6 business days.
• Rush orders arrive via FedEx in 2-3 business days.

Please verify all items in your cart are correct, you billing and shipping address are valid, and your recipient's phone number is accurate, as changes cannot be made once an order is placed. In rare instances, we may be able to help edit an order if contacted immediately upon order placement. Contact us at 877-662-6328.

You will receive an email with tracking information within 24 hours of your order shipping. If you see an error with your shipping address in that email please contact FedEx to make adjustments.

You will receive an email with your order tracking information within 24 hours of your order shipping.

Organic Prairie© does not offer exchanges or product returns due to the perishable nature of our products. Please contact our consumer relations team immediately if you have any issues with your order.

Please contact our consumer relations team immediately if you experience any issues with your order to receive prompt reimbursement.

Please reach out to us at OMCSales@organicvalley.com for wholesame information.

Your frozen meat will arrive in a corrugated box packed with dry ice and thermal liners to preserve the integrity and frozen state of the product. Read about the recycled denim liners we use in shipments.

Orders are shipped in insulated boxes with dry ice. Dry ice keeps the product frozen and dissipates over time. The product should arrive frozen with little to no dry ice left in the box.

It is very common for the dry ice to have dissipated upon arrival. As long as the product is cold to the touch, the quality has not been diminished. Simply place the product in your freezer or refrigerator (use product within 7 days when refrigerated). If you have any questions about the quality of your order, please contact
our consumer relations team.

Open the box and examine the meat to see if any products have punctured or are open. If there is any damage to products, please contact our consumer relations team. If there is no damage to product, as long as it's cold to the touch, then it's safe to keep.

Residential deliveries are 'driver release', meaning the driver will leave the package at your doorstep if you are not home. Business deliveres are not 'driver release', so if the business is not open or accessible, the shipment will not be left.

Always use gloves or oven mitts when handling the dry ice, do not handle with bare skin. Prolonged exposure can severely burn skin. Let dry ice evaporate at room temperature.

Since our items are perishable, we recommend bringing shipments into your home promptly. Our team packs shipments to withstand many environments, but locations may differ.

No, we cannot deliver to post office boxes.

Yes, you can ship to a business address. Business shipments will only be delivered Monday through Friday and are not driver release, meaning someone will need to be available to receive the shipment.

We will do our best to get your order out in a timely manner. At time, bad weather can impact delivery times. We will do our best to inform you of any shipping delays. If you have any questions regarding your shipment, please contact our consumer relations team.